争议交易

I'm sorry to hear that. Let me pull up your account. Can you tell me the date of the transaction and the exact amount?

I found it. Sometimes merchant names look different on statements than the actual business name. Could this be a subscription or trial you may have signed up for online?

Okay, I'll file a dispute on your behalf. We'll issue a provisional credit of ninety-nine ninety-nine to your account within ten business days while we investigate. The investigation can take up to ninety days.

If the investigation determines the charge was authorized, the provisional credit would be reversed. But you'd receive written notice and have the right to appeal. In the meantime, I'd recommend keeping an eye on your statements for any other unfamiliar charges.

That's a wise precaution. I'll cancel your current card and issue a new one with a different number. The new card will arrive in five to seven business days. In the meantime, you can use your digital wallet for contactless payments.