How to handle banking and telecom in English abroad?

I'm sorry to hear that. Let me pull up your account. I can see the charge from DGT Services posted on April 10th. Would you like to file a dispute?

很抱歉听到这个情况。让我调出您的账户。我看到DGT Services的扣款是4月10日入账的。您要提交争议吗？

We'll issue a provisional credit to your account within two business days while we investigate. The full investigation can take up to 45 days, but most cases are resolved within two weeks.

我们会在两个工作日内向您的账户发放临时退款，同时进行调查。完整调查最多需要45天，但大多数案例两周内就能解决。

That's a smart idea. I can cancel your current card and issue a new one right now. The new card will arrive in five to seven business days. Your account number stays the same — only the card number changes.

这是个明智的想法。我现在就可以取消您当前的卡并给您发一张新的。新卡五到七个工作日内寄到。账户号码不变——只有卡号会变。

Absolutely, you can reopen the dispute with additional evidence. If you have travel documents — passport stamps, boarding passes, hotel receipts — those would strongly support your case.

当然可以，您可以提供额外证据重新开启争议。如果您有旅行文件——护照盖章、登机牌、酒店收据——这些都能有力支持您的案例。

You can upload them directly through our mobile app under 'Dispute Center.' Just take clear photos and attach them to your case. You'll get a confirmation email once we receive them.

您可以通过手机App的'争议中心'直接上传。拍清楚照片，附加到您的案例里。我们收到后会给您发确认邮件。

With the strong evidence you have, the appeal usually takes about ten business days. And yes, we'll issue a provisional credit within 48 hours once the appeal is filed. I'll note in the case that you have travel documentation proving you were abroad.

以您这样有力的证据，申诉通常大约十个工作日。是的，一旦提交申诉，我们会在48小时内发放临时退款。我会在案例中备注您有证明您在国外的旅行文件。