无障碍服务

Welcome! Yes, I can see the request on your booking. Please have a seat here, and I'll call our assistance team. They'll be with you in about 5 minutes.

Absolutely. Our attendant will accompany you through check-in, security, and all the way to your gate. You'll also get priority boarding, so you can board before other passengers.

Of course. Your companion can stay with you throughout the process. They'll board with you during the priority boarding call.

Yes, the airline will arrange wheelchair assistance at your destination. Someone will meet you at the aircraft door and help you through immigration, baggage claim, and to the arrivals area.

You're welcome! It's our pleasure. Here's your attendant now — his name is Mark. He'll take great care of you. Have a wonderful trip!

Portable oxygen concentrators are allowed on board, but we need advance notice and a doctor's certificate. Do you have the medical documentation with you?

Let me review that... This looks good. I'll add a note to your booking. Please make sure the device is fully charged — you'll need enough battery for 150% of the flight duration.

Service dogs are welcome in the cabin at no extra charge. I'll need to see the service animal documentation. Your dog will sit in the floor space in front of your seat. We'll make sure you have a bulkhead seat for extra room.

Everything looks in order. I've noted all your special requirements. You'll have pre-boarding privileges, so you and your companion can settle in before other passengers. Is there anything else you need?

Of course. I've assigned you seat 4C — it's a bulkhead aisle seat with extra legroom. The cabin crew will also be informed of your needs so they can assist you during the flight.