What English do you need at the airport?

I'm sorry about that. May I see your baggage claim tag? It should be attached to your boarding pass.

很抱歉。能看一下您的行李票吗？应该贴在登机牌上的。

Thank you. Let me track it in our system... It looks like your bag was left behind in Beijing and will arrive on the next flight at 10 PM tonight.

谢谢。让我在系统里查一下……看起来您的行李留在北京了，会搭今晚10点的下一班飞机过来。

Absolutely. We'll deliver it to your hotel free of charge. Please fill out this form with your hotel address and phone number. We'll also give you a toiletry kit for tonight.

当然可以。我们会免费送到您的酒店。请填写这张表格，写上酒店地址和电话。我们也会给您一个洗漱包应急。

If there's any damage or missing items, please report it within 7 days at this same counter or call this number. Here's your reference number for tracking.

如果有损坏或丢失，请在7天内到这个柜台或打这个电话报告。给您一个追踪参考号。

I'm sorry to see that. May I take a look? And I'll need your boarding pass and baggage tag.

很抱歉。我看一下？我还需要您的登机牌和行李票。

I understand your frustration. I'll file a damage report. The airline will either repair your bag, replace it, or compensate you. Do you have the purchase receipt?

我理解您的心情。我来填一份损坏报告。航空公司会修理、更换或赔偿。您有购买收据吗？

Yes, that works. I'll also need to take photos of the damage. The airline's team will contact you within 5 business days with a resolution.

可以的。我还需要拍几张损坏的照片。航空公司的团队会在5个工作日内联系您处理。