What English do you need at the airport?

Of course! We offer a meet-and-assist service. A staff member will guide them from check-in through security, to the gate, and help them board. We can also arrange it at the arrival airport.

当然！我们提供接送协助服务。工作人员会引导他们从值机到安检、到登机口，并帮助登机。到达机场也可以安排。

You can request it through the airline when booking, or I can set it up now. I'll need their names, flight number, and any specific needs — like if they need a wheelchair or have mobility issues.

你可以订票时通过航空公司申请，或者我现在帮你安排。需要他们的姓名、航班号，还有任何具体需求——比如是否需要轮椅或有行动不便的情况。

I'll note the wheelchair request and the medical condition. We'll make sure the security team knows about the medication so it goes through smoothly. Is there a contact number in case of any issues during travel?

我会记录轮椅需求和医疗情况。我们会确保安检团队知道药物的事，顺利通过。有没有联系电话，旅途中有问题可以联系？

The basic assistance and wheelchair service are complimentary — they're provided by the airline. If you want a dedicated personal escort throughout the entire journey, that's a premium service for $75 per person.

基本协助和轮椅服务是免费的——由航空公司提供。如果你想要全程专人陪同，那是高级服务，每人75美元。

Perfect. I've set everything up. On the day of travel, they should arrive 30 minutes earlier than usual and go directly to the special assistance counter near check-in. Someone will be waiting for them.

好的。我都安排好了。旅行当天，他们应该比平时早到30分钟，直接去值机区附近的特殊协助柜台。会有人在那里等他们。

For children between 5 and 11 traveling alone, our unaccompanied minor service is mandatory. A staff member will supervise your daughter from check-in until she's handed over to the designated adult at the destination.

5到11岁独自旅行的儿童，我们的无陪伴未成年人服务是强制的。工作人员会从值机开始看护您女儿，直到在目的地交给指定的成年人。

You'll escort her to the gate with a special pass. After you say goodbye, our staff takes over — they'll sit near her on the plane and walk her to the arrival gate. The grandparents must show ID to pick her up.

您可以用特殊通行证送她到登机口。告别后，我们的工作人员接手——会在飞机上坐在她附近，带她到达到达口。祖父母必须出示证件才能接她。

Absolutely! Pack those in her carry-on. I'd also recommend snacks she likes, a book, and your phone number written on a card in her pocket — just in case.

当然可以！放在她的随身包里。我也建议带上她喜欢的零食、一本书，还有把你的电话号码写在卡片上放在她口袋里——以防万一。

It's $150 for domestic flights and $300 for international flights. This covers the entire journey, including any connections. You'll need to fill out a form with pickup person details — name, ID number, and phone.

国内航班150美元，国际航班300美元。覆盖整个行程，包括任何转机。你需要填表写上接机人的详细信息——姓名、证件号和电话。

Yes! We'll text you when she boards, when the plane lands, and when she's been picked up by the grandparents. You can also call our service center anytime for updates.

会的！她登机时、飞机降落时、被祖父母接到时我们都会发短信给你。你也可以随时打我们的服务中心电话查询动态。

Great! I'll need both your ID and the grandparents' ID information. Let's start with the paperwork.

好的！我需要您和祖父母的证件信息。我们开始填表吧。