What English do you need at the airport?

I'm sorry about that. Can I see your boarding pass? I'll check what options we have to get you rebooked.

很抱歉。能看一下您的登机牌吗？我查查有什么改签选项。

I see. The earliest available flight to London is tomorrow morning at 7:15 AM. I can also look at routing you through Paris with a connection tonight — you'd arrive a few hours later but still tomorrow.

我看一下。最早去伦敦的航班是明天早上7:15。也可以查一下今晚经巴黎转机的——会晚到几小时，但还是明天到。

Done. You're confirmed on flight BA116 departing at 7:15 AM from Gate C22. Since this is a weather delay, the airline will provide a meal voucher, but unfortunately we can't offer hotel accommodation for weather-related cancellations.

好了。已确认BA116航班，早上7:15从C22登机口出发。因为是天气延误，航空公司会提供餐饮券，但很遗憾天气原因取消的我们无法提供酒店住宿。

💡 天气原因属于不可抗力，很多航空公司不承担住宿费。但机械故障等航空公司自身原因导致的取消，通常会安排住宿。

There are several hotels connected to the airport. The information desk on the arrivals level can help you book one, or you can try the app. There are also rest zones in Terminal 2 if you want to stay in the airport.

机场连通几家酒店。到达层的问讯台可以帮你预订，也可以用APP订。如果你想留在机场，2号航站楼也有休息区。

Your bags have been automatically transferred to tomorrow's flight. You don't need to collect them. Here's your new boarding pass and the meal voucher — it's worth $15 and can be used at any restaurant in the terminal.

您的行李已自动转到明天的航班。不需要去取。这是您的新登机牌和餐饮券——价值15美元，航站楼内任何餐厅都能用。

I understand your frustration. For weather-related delays, compensation policies vary by region. In the EU, delays over three hours may qualify for compensation under EU261. But since this is a US departure, different rules apply. Let me check what I can offer.

我理解您的不满。天气延误的补偿政策因地区而异。在欧盟，延误超过三小时可能符合EU261法规的补偿条件。但这是从美国出发的，适用不同规定。让我查查能提供什么。

Unfortunately, we can't reimburse third-party bookings for weather events. However, I can provide you with an official letter confirming the cancellation — that might help you claim on your travel insurance.

很遗憾，天气事件我们无法报销第三方预订。不过，我可以提供一封官方证明信确认取消——这可能帮您向旅行保险索赔。

Let me see what's available... I can move you from economy to premium economy at no charge. Business class is fully booked, unfortunately.

我查一下……可以免费把您从经济舱升到超级经济舱。商务舱很遗憾已经满了。

Yes, here's a $20 meal voucher since your wait has been over four hours. I'll also add 5,000 bonus miles to your frequent flyer account as a courtesy.

有的，因为您等了超过四小时，这是20美元的餐饮券。作为礼遇，我还会往您的常旅客账户加5000额外里程。

You're welcome. Here's the cancellation letter, your new boarding pass with the upgrade, and the meal voucher. I hope the rest of your journey goes smoothly.

不客气。这是取消证明信、升舱后的新登机牌和餐饮券。祝您之后的旅程顺利。