What English do you need at the airport?

I can help you right here. May I see your boarding pass and ID? I'll find the next available flight for you.

我这里就可以帮您。请出示登机牌和证件。我帮您查下一个可用航班。

I see. The next direct flight to San Francisco is tomorrow at 8:20 AM. There's also an option tonight at 9:30 PM with a layover in Denver — you'd arrive at 1 AM. Which would you prefer?

我看一下。下一班直飞旧金山的是明天早上8:20。今晚9:30也有一班经丹佛转机的——凌晨1点到。您选哪个？

Yes, since this is within our control, we'll provide a hotel room, meal vouchers for dinner and breakfast, and a shuttle to the hotel. Let me set that up for you.

是的，因为这属于我们的责任范围，我们会提供酒店房间、晚餐和早餐的餐饮券以及去酒店的班车。我帮您安排。

If your connection was booked on the same ticket, I can rebook that as well at no cost. What's your final destination?

如果转机航班是同一张票订的，我可以免费帮您一起改签。您的最终目的地是哪里？

Perfect. I've rebooked both flights. You'll fly to San Francisco at 8:20 AM and connect to Seattle at 1:45 PM, arriving at 4 PM. Here are your hotel voucher, two meal vouchers, and your new itinerary. The shuttle to the hotel departs from Door 3 every 20 minutes.

好的。两段航班都改好了。明早8:20飞旧金山，下午1:45转机去西雅图，下午4点到。这是您的酒店券、两张餐饮券和新行程单。去酒店的班车从3号门每20分钟一班。

I'm really sorry to hear that. You're absolutely right to ask about compensation. For mechanical cancellations, you may be eligible for monetary compensation depending on the route and delay duration.

非常抱歉。您完全有权了解赔偿事宜。对于机械故障取消，根据航线和延误时间，您可能有资格获得经济赔偿。

You can file online through our website under 'Customer Care,' or I can give you a paper form right now. You'll need your booking reference, the original flight details, and any receipts for expenses caused by the delay.

您可以在我们网站的'客户关怀'页面在线申请，或者我现在给您纸质表格。您需要订票号、原航班信息和延误造成的任何费用收据。

Typically 4 to 6 weeks. If your claim is approved, compensation can be issued as a check, airline credit, or frequent flyer miles — you choose.

通常4到6周。如果索赔通过，赔偿可以以支票、航空积分或常旅客里程形式发放——您自己选。

For this route, it could be up to $400 for delays over four hours. But each case is evaluated individually. I'd also recommend keeping all your receipts — meals, transportation, anything related to the disruption.

这条航线延误超过四小时的话，最高可达400美元。但每个案例单独评估。我还建议您保留所有收据——餐饮、交通、任何和延误相关的。

Absolutely. Here's your disruption notice with the flight number, reason for cancellation, and today's date. Attach this to your compensation form.

当然。这是您的航班中断通知，上面有航班号、取消原因和今天日期。把这个附在赔偿表格上。