行李问题
行李丢失、损坏或延误的处理本场景包含 14 句对话，2 条练习路径，帮你练熟和行李服务台的真实交流。
对话预览
行李没到
intermediateExcuse me, I've been waiting at the baggage carousel for 40 minutes, but my luggage hasn't arrived.
请问，我在行李转盘等了40分钟了，但行李还没出来。
英语里提出请求通常用 “Excuse me” 开头后直接陈述目的，不必过度铺垫客套。
I'm sorry about that. May I see your baggage claim tag? It should be attached to your boarding pass.
很抱歉。能看一下您的行李票吗？应该贴在登机牌上的。
直接说“sorry about that”更自然
Here's my baggage claim tag.
这是我的行李票。
Thank you. Let me track it in our system... It looks like your bag was left behind in Beijing and will arrive on the next flight at 10 PM tonight.
谢谢。让我在系统里查一下……看起来您的行李留在北京了，会搭今晚10点的下一班飞机过来。
That's frustrating. I need my clothes and medication. Can you deliver it to my hotel once it arrives?
太郁闷了。我需要衣服和药。到了之后能送到我酒店吗？
Absolutely. We'll deliver it to your hotel free of charge. Please fill out this form with your hotel address and phone number. We'll also give you a toiletry kit for tonight.
当然可以。我们会免费送到您的酒店。请填写这张表格，写上酒店地址和电话。我们也会给您一个洗漱包应急。
Thank you. What if the bag is damaged or something is missing?
谢谢。如果行李损坏了或少了东西怎么办？
If there's any damage or missing items, please report it within 7 days at this same counter or call this number. Here's your reference number for tracking.
如果有损坏或丢失，请在7天内到这个柜台或打这个电话报告。给您一个追踪参考号。
行李损坏
intermediateMy suitcase is damaged. The wheel is broken and there's a big scratch on the side.
我的行李箱坏了。轮子断了，侧面有一道大划痕。
I'm sorry to see that. May I take a look? And I'll need your boarding pass and baggage tag.
很抱歉。我看一下？我还需要您的登机牌和行李票。
Here they are. The suitcase was new — I just bought it last week.
给您。这箱子是新的——上周刚买的。
I understand your frustration. I'll file a damage report. The airline will either repair your bag, replace it, or compensate you. Do you have the purchase receipt?
我理解您的心情。我来填一份损坏报告。航空公司会修理、更换或赔偿。您有购买收据吗？
I have it on my phone. Can I show you a screenshot?
在手机里。可以给你看截图吗？
Yes, that works. I'll also need to take photos of the damage. The airline's team will contact you within 5 business days with a resolution.
可以的。我还需要拍几张损坏的照片。航空公司的团队会在5个工作日内联系您处理。
关键短语
baggage claim tag
行李票
boarding pass
登机牌
attached to
贴在……上
track it
追踪
left behind
留在/落在
next flight
下一班飞机
deliver
送/配送
free of charge
免费
fill out this form
填写表格
toiletry kit
洗漱包
report
报告
within 7 days
7天内
文化注释
- •英语里提出请求通常用 “Excuse me” 开头后直接陈述目的，不必过度铺垫客套。
- •直接说“sorry about that”更自然
如何练习
听一遍
先完整听一遍，熟悉对话节奏和语境。
逐句跟读
模仿发音、语调和节奏，一句一句跟。
角色扮演
扮演旅客方，和 AI 对手实时练习。