What English do you need at the airport?

Hello, this is the baggage service department at JFK Airport. Am I speaking with Mr. Wang?

你好，这里是JFK机场行李服务部。请问是王先生吗？

Yes! Good news — your bag has been found. It arrived on the flight from Chicago this morning. We'd like to arrange delivery. Are you still at the same hotel address?

是的！好消息——您的行李找到了。今天早上从芝加哥的航班到的。我们想安排送达。您还在同一个酒店地址吗？

No problem, I'll update the delivery address. What time works best for you? We can deliver between 2 PM and 8 PM.

没问题，我更新一下送达地址。您什么时间方便？我们可以在下午2点到8点之间送。

Got it. We'll aim for between 4 and 6 PM. The courier will call you 30 minutes before arrival. Can they leave it at the front desk if you're not in your room?

好的。我们安排在4到6点之间。快递员会在到达前30分钟打电话给您。如果您不在房间，可以放在前台吗？

Yes, you or someone at the hotel will need to sign a delivery confirmation. Also, please check the bag immediately for any damage and let us know within 24 hours if anything is wrong.

是的，您或者酒店的人需要签一份送达确认。另外，请立刻检查箱子有没有损坏，24小时内如有问题请告知我们。

We apologize again for the inconvenience. If you have any expense receipts from while you were without your bag, you can still submit them for reimbursement. Have a good day!

再次为给您带来的不便道歉。如果您在没有行李期间有任何花费收据，仍然可以提交报销。祝您愉快！

I'm sorry about that. Can you describe the damage in detail? I'll also need you to send photos. You can email them to our claims department.

很抱歉。能详细描述一下损坏情况吗？我还需要您发照片。可以发邮件给我们的索赔部门。

I'm noting all of that. For the suitcase itself, we can either repair it, replace it with a similar model, or offer monetary compensation. For the damaged contents, we'll need a list with estimated values.

我都记录下来了。箱子本身，我们可以维修、换一个类似型号的，或者给经济赔偿。里面损坏的东西，我们需要一份清单和估计价值。

If you have the purchase receipt, that will speed things up. Otherwise we'll assess based on the brand and condition. Please file the claim within 7 days for delayed luggage damage — that's the deadline.

如果有购买收据，会加快处理。否则我们会根据品牌和状况评估。延误行李的损坏索赔请在7天内提交——这是截止期限。

Send everything to claims@airlineexample.com with your PIR number in the subject line. Include photos of the damage, the receipt, and your contents list. We'll respond within 5 business days.

所有材料发到 claims@airlineexample.com，主题行写上您的PIR编号。附上损坏照片、收据和内容物清单。我们会在5个工作日内回复。

Thank you for your patience. We sincerely apologize for the trouble. Is there anything else I can help with?

感谢您的耐心。对给您带来的麻烦我们深表歉意。还有什么我能帮忙的吗？