What English do you need at the airport?

I'm sorry to hear that. Can I see your baggage claim tag? It should be attached to your boarding pass.

很遗憾。能看看您的行李票吗？应该贴在登机牌上的。

Let me look this up... It seems your bag was not loaded onto your connecting flight. It's currently in Chicago and should be on the next flight arriving here at 11 PM tonight.

我查一下……看起来您的行李没有被装上转机航班。目前还在芝加哥，应该会搭今晚11点到达的下一班飞机过来。

I completely understand. We offer an emergency essentials kit with basic toiletries. You're also entitled to reimbursement for reasonable purchases — up to $50 for clothing and necessities. Keep all receipts.

完全理解。我们提供应急套装，里面有基本洗漱用品。您也有权报销合理的购买费用——衣物和必需品最多50美元。请保留所有收据。

Yes, we offer free delivery. Let me take down your hotel name and address. We'll send it as soon as it arrives — likely by midnight or early tomorrow morning.

可以的，我们提供免费送达。请告诉我您的酒店名称和地址。行李一到我们就送——大概午夜前或明天一早。

Got it. Here's your file reference number — PIR-78532. You can track your bag status online with this number. We'll also text you when it's on its way.

记下了。这是您的档案编号——PIR-78532。可以用这个号码在线追踪行李状态。行李出发时我们也会发短信通知您。

Let me pull up your file... I'm sorry, it appears your bag has not been located yet. After 5 days, we escalate the search. If it's not found within 21 days, it's classified as lost.

我调出您的档案……很抱歉，您的行李目前还没有找到。5天后我们会升级搜索。如果21天内找不到，就会被归类为丢失。

You'll be eligible for compensation. Under the Montreal Convention, the maximum liability is approximately $1,700. You'll need to submit a list of the bag's contents and their approximate value.

您有资格获得赔偿。根据蒙特利尔公约，最高赔偿责任约为1700美元。您需要提交行李内容物清单和大致价值。

The airline covers general items, but high-value electronics are typically subject to depreciation. We recommend not packing expensive items in checked luggage in the future. Do you have travel insurance? That might cover the difference.

航空公司赔偿一般物品，但高价值电子产品通常会按折旧计算。我们建议以后不要把贵重物品放在托运行李里。您有旅行保险吗？差额部分保险可能可以覆盖。

Of course. I'll print you a copy of the PIR report, a letter confirming the bag hasn't been found, and our claim form. Fill out the claim form with the contents list and mail it to the address on the form, or submit it online.

当然。我给您打印一份PIR报告副本、一封确认行李未找到的信函和我们的索赔表。在索赔表上填好内容物清单，邮寄到表格上的地址，或者在线提交。

Usually 6 to 8 weeks after we receive your completed claim. We'll email you a confirmation when it's been processed. I'm truly sorry for the inconvenience.

通常在收到完整索赔材料后6到8周。处理完会给您发邮件确认。对给您带来的不便深表歉意。