What English do you need at the airport?

Let me check... Your flight is delayed approximately three hours due to a mechanical issue. The new estimated departure is 5 PM. We apologize for the inconvenience.

我查一下……您的航班因机械问题延误大约三小时。预计新的起飞时间是下午5点。给您带来不便我们深表歉意。

Since this is a mechanical delay, yes — you're entitled to a $15 meal voucher. If the delay extends beyond four hours, you'll also receive a $20 voucher and we'll arrange hotel accommodation if it goes overnight.

因为是机械延误，是的——您有权获得15美元餐券。如果延误超过四小时，还会有20美元代金券，如果过夜我们会安排酒店。

Let me check availability. There's a flight at 4:30 through Seoul with a two-hour layover, arriving Tokyo at 11 PM. Or you can wait for your direct flight at 5. Which do you prefer?

我查一下。下午4:30有经首尔转机的，中转两小时，晚上11点到东京。或者等下午5点的直飞。您选哪个？

I completely understand your frustration. For mechanical delays over four hours, you're entitled to meal vouchers, and if it goes overnight, we provide hotel and transportation. I can also offer you frequent flyer miles as a goodwill gesture. Would 10,000 miles help?

我完全理解您的不满。机械原因延误超过四小时，您有权获得餐券；如果过夜，我们提供酒店和交通。我还可以作为善意表示给您常旅客里程。一万里程可以吗？

Absolutely. I'll print a delay confirmation letter right now. It'll include the flight number, original departure time, reason for delay, and new departure time. Most insurance companies accept this as documentation.

当然。我现在就打印一封延误确认信。上面会有航班号、原定起飞时间、延误原因和新起飞时间。大多数保险公司接受这个作为凭证。

Given the length of this delay, absolutely. Here's another $15 voucher. And here's your delay letter. If the delay goes past 8 PM and we can't depart tonight, come back and we'll arrange a hotel for you.

鉴于延误这么久，当然可以。再给您一张15美元餐券。这是您的延误证明信。如果延误到晚上8点以后今晚无法起飞，回来找我们安排酒店。