What English do you need at the airport?

Yes, flight AC889 is delayed due to a mechanical issue. The maintenance team is working on it. We're expecting a 2-hour delay, with a new departure time of 5:30 PM.

是的，AC889航班因为机械故障延误了。维修团队正在处理。预计延误2小时，新的起飞时间是下午5:30。

We'll make announcements at the gate and update the departure board. If you have our airline app, you'll get push notifications too. I'd recommend staying near the gate area.

我们会在登机口广播并更新信息屏。如果您有我们航空公司的App，也会收到推送通知。建议您留在登机口附近。

For delays over 2 hours, we provide a $15 meal voucher. Here's yours — you can use it at any restaurant in the terminal.

延误超过2小时我们提供15美元的餐食券。给您——航站楼内任何餐厅都可以用。

That would be a good idea, especially if you have a late check-in. Most hotels will hold your room, but it's better to confirm. We apologize again for the inconvenience.

这是个好主意，尤其如果您是晚到入住。大多数酒店会保留房间，但最好确认一下。再次为不便道歉。

I completely understand your frustration. Let me check alternative flights for you. I can see there's a seat available on a Delta flight departing at 8 PM — that would get you to JFK by 11:30 PM. Shall I rebook you?

完全理解您的心情。让我帮您查替代航班。我看到达美航空晚上8点有一个座位——到纽约JFK是晚上11:30。帮您改签吗？

Since the delay is due to a mechanical issue — which is within the airline's control — you are entitled to compensation. I can issue you a $200 travel voucher now, or you can file a formal claim for cash compensation through our website.

因为延误是机械故障造成的——属于航空公司的责任——您有权获得补偿。我现在可以给您200美元的旅行代金券，或者您可以通过我们的网站提交正式的现金赔偿申请。

💡 在美国，航空公司对因自身原因造成的延误有赔偿义务。在欧盟，EC 261法规对旅客保护更强。

Go to our website, under "Customer Support," then "Delay Compensation." You'll need your booking reference, the original flight number, and today's date. Claims are usually processed within 30 days.

去我们网站，找 "客户支持" 下的 "延误赔偿"。需要您的订票号、原航班号和今天的日期。申请通常30天内处理。

Yes, I've already arranged for your luggage to be transferred to the Delta flight. Here's your new boarding pass and updated baggage tag number. Gate F9, boarding at 7:30 PM.

是的，我已经安排把您的行李转到达美航班了。给您新的登机牌和更新的行李标签号。F9登机口，7:30开始登机。