What English do you need at the airport?

Yes, there's one right around the corner next to the currency exchange booth. It accepts international cards.

有的，转角货币兑换柜台旁边就有一台。支持国际银行卡。

Yes, you can switch the language on the first screen. Just select English.

有的，在第一个界面可以切换语言。选English就行。

I'd recommend choosing your bank's rate — select 'without conversion.' The ATM's rate usually includes a markup.

我建议选你银行的汇率——选'without conversion'。ATM的汇率通常有加价。

This ATM allows up to $500 per transaction. But your bank may have its own daily limit.

这台ATM单次最多取500美元。但你的银行可能有自己的每日限额。

That sometimes happens with foreign cards. You may need to call your bank to authorize international withdrawals. There's also free Wi-Fi here if you need to use your banking app.

外国卡有时会这样。你可能需要打电话给银行授权海外取款。这里有免费Wi-Fi，如果你需要用银行APP的话。

I'm sorry about that. This can happen if the transaction timed out. Do you remember which ATM it was?

很抱歉。交易超时有时会这样。你记得是哪台ATM吗？

Unfortunately, we can't retrieve cards immediately — it requires a technician to open the machine. It usually takes 24 to 48 hours. Can I get your name and contact details? We'll mail the card to your address.

很遗憾，我们没法立刻取出卡——需要技术人员来开机器。通常需要24到48小时。能告诉我您的姓名和联系方式吗？我们会把卡寄到您的地址。

I'd suggest calling your bank to block the card and request an emergency replacement. In the meantime, you can use a different card at another ATM, or go to the currency exchange counter with cash.

建议你打电话给银行挂失这张卡，申请紧急补卡。同时，你可以用另一张卡在别的ATM取款，或者拿现金去货币兑换柜台换。

Of course. I'll prepare an incident report with the ATM number, date, time, and my signature. Give me a few minutes.

当然。我给你准备一份事故报告，上面有ATM编号、日期、时间和我的签名。请稍等几分钟。

No problem. Here's the report. I've also written the customer service number you can call for follow-up. Good luck!

不客气。这是报告。我也写了客服电话，你可以打电话跟进。祝顺利！