What English do you need at the airport?

I'm sorry to see that. Can I have your baggage claim tag and boarding pass? I'll need to file a damage report. Was the suitcase in good condition before the flight?

很抱歉看到这种情况。能给我您的行李提取标签和登机牌吗？我需要填写一份损坏报告。箱子在飞行前状况良好吗？

I completely understand. Let me take some photos of the damage for our records. Can you also tell me the brand, model, and approximate value of the suitcase?

我完全理解。让我拍几张损坏的照片留档。您能告诉我箱子的品牌、型号和大概价值吗？

Perfect, having the receipt will speed up the claim process. You have a few options: we can repair the suitcase at an authorized service center, replace it with a comparable one, or provide monetary compensation. Which would you prefer?

太好了，有收据会加快理赔流程。您有几个选择：我们可以在授权维修中心维修箱子，换一个同等品质的新箱子，或者提供现金赔偿。您选哪个？

I can give you a temporary suitcase right now to use during your trip. When you return, bring it back and we'll have your replacement ready. Here's your claim reference number — you can track the status online.

我可以现在给您一个临时箱子，旅行期间先用着。回来的时候还回来，我们会准备好您的替换箱子。这是您的理赔编号——可以在网上查看进度。

Yes, you can include contents damage in your claim. You'll need to list the damaged items and provide photos. I should mention that fragile items and valuables have limited coverage — typically up to $300 per passenger. Submit everything within 7 days.

可以，您可以在索赔中包括内容物损坏。您需要列出损坏的物品并提供照片。我要说明，易碎物品和贵重物品的赔偿有上限——通常每位旅客最多300美元。请在7天内提交所有材料。

💡 行李损坏索赔有时间限制，通常7天内必须提交。建议在机场就完成报告，并拍照留证。贵重物品最好随身携带。

I'm sorry about that. It happens sometimes, especially with connecting flights. Can I see your baggage claim tag? And which flight were you on?

很抱歉。这种情况偶尔会发生，尤其是转机航班。能看一下您的行李提取标签吗？您坐的哪个航班？

Let me trace your bag in the system... I can see it was scanned in Chicago but didn't make it onto your connecting flight. It's currently on the next flight arriving at 9:45 PM tonight.

让我在系统里追踪您的行李……我能看到它在芝加哥被扫描了，但没赶上您的转机航班。目前在下一班航班上，今晚9:45到达。

I understand the urgency. First, I'll arrange for the bag to be delivered to your hotel as soon as it arrives — free of charge. Second, you're entitled to purchase essential items like toiletries and basic clothing. Keep the receipts and we'll reimburse up to $150.

我理解事态紧急。第一，行李一到就免费送到您的酒店。第二，您有权购买必需品，如洗漱用品和基本衣物。保留收据，我们最多报销150美元。

I've noted the Hyatt Regency. Here's your delayed baggage report with a file reference number. You can track your bag's status with this number on our website or app. We'll also send you text updates. What's a good number to reach you?

我记下了凯悦酒店。这是您的行李延误报告，上面有档案编号。用这个编号可以在我们网站或APP上查行李状态。我们也会发短信更新。留一个联系电话？

If it doesn't arrive within 24 hours, you can increase your essential purchase allowance to $300. If it's not found within 21 days, it's officially classified as lost and you'd be eligible for full compensation based on the bag's value and contents.

如果24小时内没到，您的必需品购买额度可以提高到300美元。如果21天内找不到，就正式归类为丢失，您可以根据箱子和内容物价值获得全额赔偿。