The hotel is your home base — make it comfortable
Your hotel is where you recover from jet lag, plan tomorrow's adventures, and recharge. Being able to communicate with hotel staff in English transforms your stay from stressful to seamless.
The good news? Hotel interactions follow predictable patterns. With these 20 phrases, you'll handle 95% of hotel situations confidently.
Check-in (Phrases 1-7)
1. Arriving with a reservation
"Hi, I have a reservation under [your name]."
你好，我在[你的名字]名下有一个预订。
This is your go-to opening. If you booked through a platform like Booking.com, you can also show the confirmation on your phone.
2. No reservation? No problem
"Do you have any rooms available for tonight?"
今晚还有空房吗？
Walk-ins happen. This phrase gets you started.
3. Room preference
"Could I get a room on a higher floor?"
能给我一间高楼层的房间吗？
Other useful variations:
- "...a room away from the elevator" — 远离电梯的房间
- "...a quiet room" — 安静的房间
- "...a room with a city view" — 有城市景观的房间
4. Wi-Fi access
"What's the Wi-Fi password?"
Wi-Fi 密码是什么？
Sometimes the most important question of all.
5. Breakfast inquiry
"Is breakfast included? What time does it start?"
包含早餐吗？几点开始？
6. Confirming checkout time
"What time is checkout?"
退房时间是几点？
Always ask this on arrival so there are no surprises.
7. Requesting extra amenities
"Could I get an extra pillow / towel / blanket?"
能多给我一个枕头/毛巾/毯子吗？
During your stay (Phrases 8-14)
8. Something doesn't work
"The air conditioning in my room isn't working."
我房间的空调不工作了。
Swap "air conditioning" with: hot water（热水）, TV remote（电视遥控器）, door lock（门锁）, shower（淋浴）.
9. Requesting room service
"Could I order room service? I'd like [item] from the menu."
我想叫客房服务，我要菜单上的[菜品]。
10. Asking for directions
"How do I get to the pool / gym / business center?"
游泳池/健身房/商务中心怎么走？
11. Extending your stay
"Is it possible to extend my stay for one more night?"
能多住一晚吗？
12. Requesting a wake-up call
"Could I get a wake-up call at 6 AM?"
能帮我设置早上6点的叫醒服务吗？
13. Laundry service
"Do you have laundry service? When would I get it back?"
有洗衣服务吗？什么时候能取回来？
14. Asking for local recommendations
"Could you recommend a good restaurant nearby?"
能推荐附近好的餐厅吗？
Hotel staff often know the best spots that tourists miss.
Checkout (Phrases 15-20)
15. Standard checkout
"I'd like to check out, please. Room [number]."
我要退房，[房号]。
16. Reviewing the bill
"Could I review the bill? I think there might be an extra charge."
能看一下账单吗？我觉得可能多收了费用。
Always check before you pay.
17. Late checkout request
"Would it be possible to get a late checkout? My flight isn't until 3 PM."
能延迟退房吗？我的航班下午3点才起飞。
18. Storing luggage
"Can I leave my luggage here after checkout? I'll pick it up this afternoon."
退房后能把行李寄存在这里吗？我下午来取。
Most hotels offer this for free.
19. Calling a taxi
"Could you call a taxi to the airport for me?"
能帮我叫一辆去机场的出租车吗？
20. Saying thank you
"Thank you for a wonderful stay."
感谢你们让我住得很愉快。
A small phrase that goes a long way.
Practice these phrases before your trip
Reading isn't enough — you need to hear these phrases spoken at natural speed, practice saying them yourself, and get feedback on your pronunciation.
TalkBuddy has complete hotel scenarios where you can:
- Practice check-in dialogues with an AI receptionist
- Listen to native pronunciation at adjustable speeds
- Get pronunciation feedback on every phrase
- Try unexpected situations — like the hotel losing your reservation
Don't wait until you're at the front desk to practice. Start now →